FAQ

Do you offer free shipping?

Yes, we offer free shipping on all orders within the United States.

How long does shipping take?

  • Processing time: 1–3 business days
  • Delivery time: 5–7 business days

What is your order cut-off time?

Orders placed before 3:00 PM (GMT-05:00) EST) are processed the same business day. Orders after this time are processed the next business day.

Which carrier do you use?

We ship all orders via UPS.

Will I receive tracking information?

Yes, once your order is shipped, you will receive a tracking number via email.
Please allow up to 24 hours for tracking to update.

What if I don’t receive my order?

If your order does not arrive within the expected timeframe, please contact us. We will investigate and assist you.

What happens if I enter the wrong address?

If the address is incorrect and the package is returned, you may need to pay additional shipping fees for re-delivery.

Can I change my shipping address after placing an order?

Yes, but only if the order has not been shipped. Please contact us as soon as possible.

What is your return policy?

We offer a 30-day return policy from the date of delivery.

What items are eligible for return?

Items must be:

  • Unused and unworn
  • In original packaging
  • With all tags attached
  • Accompanied by proof of purchase

How do I start a return?

Email us at: info@thepeachykeen.shop

Who pays for return shipping?

  • Customer pays return shipping
  • We cover it only if the item is defective, damaged, or incorrect

How long do refunds take?

Refunds are processed within 10 business days after approval.

Can I cancel my order?

Yes, you can cancel your order within 24 hours of placing it.

What payment methods do you accept?

We accept:

  • Visa
  • Mastercard
  • American Express
  • Discover
  • JCB
  • Diners Club
  • Maestro

Is my payment secure?

Yes, all payments are protected with SSL encryption and comply with PCI-DSS standards.

Contact information